Neway (“we” and “us”) operates the website (https://nivo.neway.asia) (“Website”). By making a purchase through this Website, you agree to the terms outlined below. These terms are designed to ensure both parties are informed and in agreement, establishing expectations for our service.
- Returns
1.1 Return Due To Change Of Mind
Our return policy extends for 30 days from the date you receive your item, allowing you to request a return within this period.
To qualify for a return, the item must be in its original condition: unassembled/unused, unopened, and with the original packaging. A valid receipt or proof of purchase is required. Returned items may be subject to a restocking fee.
Initiate a return by contacting us at info@neway.asia. Upon acceptance, we’ll provide a return shipping label and instructions on where to send the package. Returns sent without prior approval will not be accepted, and customers are responsible for return shipping costs.
Neway will refund the value of the returned goods, excluding any shipping charges paid.
For any return-related queries, contact us at info@neway.asia.
1.2 Exceptions / Non-returnable Items
Certain items are not eligible for return, including perishable goods (e.g., solder paste), custom products (e.g., special orders or personalized items), or apparel (e.g., stickers, t-shirts, hats, etc.). Returns are not accepted for items exposed to hazardous materials, flammable liquids, or gases. Please contact us with questions about specific items.
Returns are not accepted for sale items or gift cards.
1.3 Return Refunds
We’ll notify you upon receiving and inspecting your return, confirming whether the refund is approved. If approved, the refund will be processed automatically to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund. We reserve the right to deduct the return shipping cost from your refund if Neway provides the return shipping label.
- Warranty
2.1 Warranty Policy
Neway offers a 90-day warranty for our products. Valid warranty claims must be submitted within 90 days of receiving the items.
Before requesting warranty service, refer to the online help resources in the product documentation. If issues persist, contact us at info@neway.asia. Assistance in diagnosing product issues is required before processing a warranty claim.
Upon receipt of items for a warranty claim, Neway aims to process the claim within 7 days.
Once a full replacement warranty claim is confirmed, you will receive a replacement product or a refund to the original account charged for the purchase.
2.2 Replacement Parts
We reserve the right to send replacement parts instead of a complete replacement product when deemed appropriate.
For additional support on product issues, email us at info@neway.asia.